Delivery policy

⚠️ Warning:
- For Cash on Delivery (COD) orders, please DO NOT TRANSFER MONEY IN ADVANCE to the delivery staff before receiving your product, for any reason.
- For prepaid orders (Online Payment), please DO NOT PAY ANY EXTRA FEES to the delivery staff upon receipt.
- DO NOT click on suspicious payment links or provide personal information, passwords & OTP to strangers.
✔️ Free nationwide shipping for orders from 500,000 VND.
✔️ Please CO-CHECK the product upon delivery to ensure your shopping rights.
1. GENERAL REGULATIONS
  • During delivery, Nhất Tín Express will provide a delivery receipt, and you may be required to sign for the product.
  • Please carefully check the product before signing. If you detect any damage, error, or unusual signs (wet box, dents, tampered packaging... ), you may refuse to accept the delivery immediately. Then contact Customer Service via email cskh.fitflop@vn.centralretail.com or hotline 1900 636 401 with relevant details/images for quick support.
  • FitFlop may be unable to deliver to certain areas, such as disaster-affected zones. In such cases, we will notify you and proceed to cancel the order or deliver to an alternative address you provide.
2. Delivery Coverage
  • FitFlop Vietnam delivers to customers nationwide, except for Hoang Sa Islands (Da Nang) and Truong Sa Islands (Khanh Hoa). In case FitFlop Vietnam adds other non-serviceable areas due to actual conditions (weather, epidemics, etc.), we will update the list in the "SHIPPING POLICY" section.
3. Product Inspection Policy
  • FitFlop Vietnam supports customers in checking the product upon delivery – you can check the exterior, including the model, color, and size, on the label. However, trying on the product is not allowed to ensure the item remains in its original condition.
  • To ensure your shopping rights, please check the following before accepting the order:
    • Recipient information (name, phone number, address).
    • Parcel condition: Do not accept if the shoe box (inside) is dented, wet, or shows signs of tampering.
    • Product condition: Product must have attached tags and its own shoe box (excluding the outer shipping carton).
  • FitFlop also encourages customers to take photos of the parcel before and after opening, or record the unboxing process to ensure quick support in case of disputes.
4. Delivery Time

Delivery from Monday to Saturday (excluding Sundays and Public Holidays).

Area Standard Delivery
Inner city (HCMC) 1-2 working days
Suburban 1-3 working days
Intercity (between HCMC, Hanoi, Da Nang) 3-5 working days
Intercity to other provinces 5-7 working days

(**) Inner city/suburban classification details: depending on the delivery service provider, classifications may vary.

In Hanoi:

  • Inner city: Cầu Giấy, Hoàn Kiếm, Thanh Xuân, Ba Đình, Tây Hồ, Hai Bà Trưng, Đống Đa, Hoàng Mai, Hà Đông, Long Biên, Nam Từ Liêm, Bắc Từ Liêm
  • Suburban: Ba Vì, Chương Mỹ, Đan Phượng, Đông Anh, Gia Lâm, Hoài Đức, Mê Linh, Mỹ Đức, Phú Xuyên, Phúc Thọ, Quốc Oai, Sóc Sơn, Thạch Thất, Thanh Oai, Thanh Trì, Thường Tín, Ứng Hòa, Sơn Tây

In Ho Chi Minh City:

  • Inner city: Districts 1–12, Bình Thạnh, Gò Vấp, Tân Bình, Tân Phú, Phú Nhuận
  • Suburban: Bình Tân, Thủ Đức, Hóc Môn, Bình Chánh, Nhà Bè, Củ Chi, Cần Giờ
  • Other provinces: Depending on the delivery provider’s coverage
5. Shipping Fee Policy
  • FitFlop Vietnam offers free shipping for all orders from 500,000 VND nationwide.
  • For orders under 500,000 VND, a shipping fee of 40,000 VND will apply.

***Note: If you require product documents, don't hesitate to get in touch with us via:

  • Customer Service Email: cskh.fitflop@vn.centralretail.com
  • Hotline: 1900 636 401