Privacy Policy

Thank you for visiting our website. Fitflop.vn operated by General Fashion Trading Company Limited . We respect and are committed to protecting your private information. Please read the Privacy Policy below to better understand the commitments we make to respect and protect the rights of visitors.

OVERVIEW

As a Data Controller and/or Controller and Processor of Personal Data (as defined in Decree No. 13/2023/ND-CP issued on April 17, 2023, effective from July 1, 2023 - referred to as "Decree 13") , this Data Protection Policy ("Policy") will present how Fitflop.vn Data Processing that you provide to or that is collected by Fitflop.vn

“Data Processing” means one or more activities affecting Personal Data, such as: collecting, recording, analyzing, validating, storing, editing, publishing, combining, accessing, retrieving, withdrawing, encrypting, decrypting, copying, sharing, transmitting, making available, transferring, erasing, destroying Personal Data or other related actions.

“Personal Data” is information in the form of symbols, letters, numbers, images, sounds or similar forms in an electronic environment that is associated with a specific person or helps to identify a specific person. Personal Data includes basic personal data and sensitive personal data.

Website Fitflop.vn Our website may contain links to other third party websites/applications/platforms that are not owned or controlled by us. We are not responsible for how these websites, applications and/or platforms operate or process your Data, therefore we recommend that you carefully read the Personal Data privacy policies and terms relating to the privacy of such third parties.

Fitflop.vn collects various types of information in connection with the Service, including:


1.1. Personal Data you provide to us

Fitflop.vn collects data about how you use our services and products, such as the types of products/services you view or are interested in, or how often you use the service. We also collect Personal Data that you provide to us when you sign up to receive a marketing newsletter, complete a survey or register an account to purchase our products/services. When doing so, we may ask for Personal Data, such as your name, gender, date of birth, address, email address, telephone number or credit card details. Please note that credit card information is sensitive personal data as defined in Decree 13.

1.2. Personal Data by Fitflop.vn automatic collection

Fitflop.vn also receives and stores certain types of Personal Data whenever you interact with us online. For example, we use cookies and other technologies to collect Personal Data when your web browser accesses our websites or advertisements and other content served by or on behalf of us on other websites. Your Personal Data is also collected when you search, make a purchase, post, participate in an event or respond to a survey or communicate with our customer service. Examples of the types of Personal Data we collect include; IP address, device identifiers, location data, computer and connection information such as browser type and version, time zone setting, browser plug-in types and versions, operating system, and purchase history – which we sometimes aggregate with similar information from other consumers. Please note that location data is sensitive personal data as defined in Decree 13.

The types of Personal Data we collect may include but are not limited to the following information:

1.2.1. Contact information

For example: billing address, shipping address, email address, phone number, work address, permanent address, temporary address...

1.2.2. Member information

For example: membership card number, member's personal information, bonus points, date and month of joining/registering as a member...

1.2.3. Financial information

For example: bank account number/debit card/credit card, account holder name, type of payment card or account used… Please note that this information is sensitive personal data as defined in Decree 13.

1.2.4. Transaction information

For example: details of payments made by you (time of payment, payment amount, refund details, refund amount) and place of purchase, order number, service appointment date, warranty details, transaction status and/or any information arising from the use of products/services provided by us…

1.2.5. Information from computer/mobile device

For example, any information about the computer system or other technology device you use to access one of our websites or applications or other platforms, such as the IP address used to connect your computer or device to the Internet, your operating system, web browser type and version. If you access our website using a mobile device such as a smartphone, the information collected, if permitted, will also include your device's unique ID, advertising ID, and similar mobile device data.

1.2.6. Behavioral information

  • Information about your purchasing behavior: We collect information about the products/services you have purchased from us. This information helps us understand your preferences and provide you with more relevant product/service recommendations.
  • Information about your online search behavior: We collect information about the keywords you have searched for on search engines, as well as the websites you have visited. This information helps us understand your interests and provide you with more relevant advertising.
  • Information about how you interact with Fitflop.vn products/services : We collect information about how you use our services, such as the pages you visit, the products/services you view, and the actions you take in interactions. This information helps us understand how to improve our products/services.

1.2.7. Profile information

For example, your username and password, details of your profile and purchase history of our products/services (including product/service price, time of purchase and quantity).

1.2.8. Marketing and communication information

For example, feedback on your level of interest in receiving surveys about promotions, media events from us...

When you provide Fitflop.vn Personal Data of individual(s) other than yourself, you represent and warrant to us and you hereby confirm that:

  • Before disclosing such Personal Data to us, you have obtained the valid consent of the individuals whose Personal Data is being disclosed to us, for the Processing of the Data in accordance with this Policy; and
  • Any Personal Data of individuals that you disclose is accurate and complete; and
  • You are validly acting on behalf of those individuals and you have the valid authority of those individuals to provide their Personal Data to us and for us to collect, use, disclose and process such Personal Data for the Purposes set out in this Policy; and
  • This Policy has been communicated to these individuals so that they are aware of and agree to its entirety.
  • If you do not meet any of the above representations and warranties, please do not provide that individual's Personal Data to us.

Provide service to customers and management.

To the extent permitted by you and/or required or permitted by law, Fitflop.vn may use your Personal Data for one or more of the following purposes (“Purposes”):

3.1. Providing products and services

Fitflop.vn may Process your Data for the purpose of operating the provision of products/services to you, which may include but is not limited to: to support and perform other activities related to the products/services you request; to perform financial services and transactions related to payments, including transaction checks, verifications and cancellations; to process orders, deliveries, collections - refunds and returns; to provide updates and information about product deliveries; to verify warranty periods; to provide after-sales services, including maintenance, servicing, shipping …

3.2. Cooperation with third parties

  • Fitflop.vn may pass your name, telephone number and address on to a third party in order to make delivery of the product to you (for example to a courier or delivery service provider).
  • Fitflop.vn may transfer your name, phone number, email to our online payment partners (online payment gateways registered with the State of Vietnam). Please note that you only provide us or our partners or websites with accurate, non-misleading information and must notify us if there are any changes.

3.3. Marketing and communication

  • With your consent, We may Process Your Data for the purpose of sending you promotional information, product/service updates, announcements of new product launches, sales programs, promotions, advertisements, notices, news, and any marketing and communication activities about our products/services. Details of the above programs including content, methods, forms, frequency of product/goods/service introduction will be specifically announced in each program.
  • We may market and communicate with you through various means, as appropriate, including on the Fitflop.vn website. our and/or calls, emails.

3.4. Registration and authentication

We may Process your Data for the purposes of registering, verifying or authenticating your identity when we provide products/services to you and/or for other purposes as required by law and in accordance with this Policy.

3.5. Relationship Management

We may Process your Data for the purposes of contacting, communicating, managing customer files, handling information queries, requests, feedback, complaints at your request related to the products we provide to you.

3.6. Data analysis

We may Process your Data to perform for the purposes of recommending products that may be of interest to you, identifying your preferences and personalizing your experience; to learn more about you, the products you receive and other products you may wish to receive; to measure your engagement, perform data analytics, data profiling, market research, surveys, behavioral assessments, statistics and segmentation, trends and consumption patterns …

3.7. Improve products/services

We may Process your Data for the purposes of troubleshooting and diagnosing product problems, errors, failures, and defects, as well as providing customer care and support services; To evaluate, improve, and develop products based on your satisfaction and consumer behavior; to measure the effectiveness of marketing, communications, and business models.

3.8. To provide the functions on the online site (website Fitflop.vn ), mobile applications and social media platforms.

We may Process your Data for the purposes of administering, operating, monitoring, supervising and managing the websites and online platforms, ensuring that the websites operate properly, efficiently and securely; to facilitate your experience on the Fitflop.vn websites our.

3.9. Information technology management

Fitflop.vn may Process your Data for the purpose of managing operations, improving and developing information technology systems, which may include ensuring information security and data protection, ensuring the availability, integrity and security of the system, and ensuring the performance of the system to meet the needs of users.

3.10. Protection of common interests

Fitflop.vn may Process your Data for the purposes of protecting the confidentiality, integrity, security of data, our business operations; to exercise our rights or protect our legitimate interests when necessary. For example, to resolve complaints, lawsuits, detect, prevent and violate the law; to ensure compliance with our terms and conditions under the Contract and or any documents to any third party;

3.11. Risk management, fraud detection

Fitflop.vn may Process your Data for the purposes of verifying your identity and conducting compliance checks on employees and parties involved with Fitflop.vn as required by our internal regulations and/or the law.

3.12. Compliance with legal regulations

Fitflop.vn may Process your Data for the purpose of complying with legal regulations and requests from competent state agencies in Vietnam as well as foreign countries where we are legally operating business.

We may disclose or transfer your Personal Data to the following third parties in accordance with the Purposes of this Policy. The third parties referred to below may be located in Vietnam or in areas outside Vietnam.

4.1. Service Provider

We may share your Personal Data with partners, service providers including but not limited to: internet, software, website and information technology service providers; payment service providers; media - event organization providers; telecommunications service providers; transportation service providers, and other goods/service providers ...

4.2. Websites, social networking platforms

We may optionally provide you with a login feature on the Fitflop.vn website. without having to enter information into a form.

4.3. Third parties at the request of competent state agencies and/or as prescribed by law

We are committed to protecting your Personal Data and will only disclose or share it when required by competent state agencies and/or as required by law. In such cases, we will cooperate with competent state agencies or other third parties to comply with the law, protect our rights and yours, to prevent fraud, security or information security issues.

Personal Data Your Personal Data may be transferred by us from Vietnam (“Home Country”) to another location, city, country outside of Vietnam (“Alternate Country”). When we transfer your Personal Data from the Home Country to the Alternate Country, we will comply with our legal and regulatory obligations in relation to your Personal Data, including having a lawful basis for transferring the Personal Data and implementing appropriate safeguards to ensure adequate protection of the Personal Data.


Our lawful basis for making the transfers of Personal Data set out in this section will be your consent to the Policy and the legal protections.

  • We only store and process your Personal Data for as long as we need it to serve the Purposes set out in this Policy regarding you or to comply with our legal obligations. Your Personal Data is processed from the moment we receive access to your Personal Data.
  • We will cease to retain your Personal Data by securely destroying it in accordance with the law and the Policy as soon as (i) there is reasonable cause to believe that such retention is no longer serving the Purposes for which the Personal Data was collected and is no longer necessary for any legal or business Purposes and/or (ii) the period for which the information is retained has expired in accordance with the law and/or (iii) there is a request from you to delete your Personal Data, object to, restrict the Processing of the Data or withdraw your consent to the Processing of your Data.
  • Notwithstanding the above, we may retain some of your Personal Data to exercise our rights or to comply with the provisions of the Policy or to comply with legal regulations.

7.1. Right to know

You have the right to be informed clearly, transparently and fully about how we Process your Data, including what rights and obligations you have regarding your Personal Data when we Process it, unless otherwise provided by law.

7.2. Right to consent and withdraw consent

  • You have the right to consent to our Processing of your Data in accordance with this Policy (in particular, we rely on consent as the legal basis for Data Processing).
  • You have the right to withdraw your consent, unless otherwise required by law, at any time by notifying us of this (although if you withdraw your consent, this will not mean that the Data Processing of your Personal Data for which your consent was granted up to that point is unlawful).

7.3. Access and Modification Rights

  • You have the right to access, view, correct or request that we correct any Personal Data about you that we are processing, except where otherwise required by law.
  • We are not responsible for any problems arising in the event that the Personal Data provided by you is (i) false/inaccurate (in part or in whole) or (ii) misleading or (iii) incomplete/incomplete/irrelevant or (iv) failure to update us of any changes to your Personal Data as per the information you have provided to us and/or other cases as required by law.

7.4. Right to data erasure

You have the right to request that we delete some or all of your Personal Data, unless otherwise required by law. Please note that this is not an absolute requirement in all cases, as we may have legal grounds to retain your personal information for the Purpose of complying with legal requirements and/or requests from competent state agencies.

7.5. Right to Restrict Data Processing

You have the right to request that we restrict our Processing of your Personal Data, unless otherwise required by law. This right means that the extent to which we Process your Personal Data will be limited, so that we may store the information but cannot use it further or process it further.

7.6. Right to data portability

You may request a copy of the Personal Data we hold about you from us.

7.7. Right to Object to Data Processing

You have the right to object to the Processing of your Data in order to prevent or restrict the disclosure of Personal Data or its use for advertising or marketing purposes, unless otherwise provided by law.

7.8. Right to complain

Customers have the right to send complaints about the disclosure of personal information to third parties to the Management Board of the Fitflop.vn website according to the contact information in section 12. Upon receiving these responses, FitFlop Vietnam will reconfirm the information and must be responsible for answering the reasons and instructing customers to check and secure the information again.

7.9. Right to claim damages

You have the right to claim damages in accordance with the law when there are grounds to believe that we have violated our Personal Data protection regulations, unless the parties have agreed otherwise or the law provides otherwise.

7.10. Right to self-defense

  • You have the right to self-defense according to the provisions of the Civil Code and current laws, or to request competent agencies and organizations to implement methods to protect your civil rights according to the provisions of the Civil Code.
  • We always try to process your requests quickly, fairly and transparently. However, we reserve the right to refuse requests that are unfounded, duplicative or infringe our or any third party's legitimate rights and interests or fall outside our jurisdiction/scope of data processing. We will inform you of the reasons for the refusal and, if possible, how to remedy the situation.
  • You can exercise these rights by sending us an e-mail (electronic mail) under “Contact Us” and attaching the relevant documentation (where required by us and/or permitted by law). If the request is made by someone other than you but that person fails to provide evidence that the request is being made on your behalf lawfully and with your valid consent, the request will be rejected.
  • For your own privacy and information security, we may require you to verify your identity before responding to your request to exercise the rights set out in Article 7 of this Policy.

7.11. Customer's obligations

  • Provide complete and accurate Personal Data when you consent to our Data Processing;
  • Respect and protect the Personal Data of others;
  • Comply with other legal requirements and obligations to data subjects as prescribed by law.

7.12. Note on consequences, unexpected damages that may occur

  • If you exercise one or more of your rights, we may (i) be unable to perform the actions necessary to achieve the Processing Purposes described in the Policy with respect to you; and/or (ii) be unable to perform or enter into any contract we have or are attempting to enter into with you; and/or (iii) be unable to provide you with our products/services.
  • Your exercise of these rights and any adverse consequences will be deemed to be a termination by you of any relationship you have with us, and/or a breach of your obligations and contractual commitments. For clarity, we expressly reserve our legal rights and remedies in such circumstances and will not be liable to you for any loss, damage, claim or action arising from your exercise of these rights.

We have implemented a number of technical and organizational measures to protect and secure your Personal Data, such as:

  • Personal information of members on Fitflop.vn is committed to absolute confidentiality by FitFlop Vietnam according to FitFlop Vietnam's personal information protection policy. The collection and use of each member's information is only done with the consent of that customer, except in cases where the law provides otherwise;
  • Implement information security policies, rules and technical measures to protect Personal Data and comply with legal requirements;
  • Check the network security of systems and means, equipment serving the processing of Personal Data before processing, irreversibly delete or destroy devices containing Personal Data;
  • We train and require employees who have access to your personal data to comply with our standards for data security and privacy;
  • We also require our service providers, or other third parties with whom we work and to whom we disclose your personal data, to implement similar standards and measures regarding confidentiality, privacy and data security when they Process your Data.
  • In case the server storing information is hacked, leading to loss of customer personal data, FitFlop Vietnam will be responsible for reporting the incident to the authorities for timely investigation and notification to customers.
  • Children are people under 16 years of age under current law in Vietnam, and the definition of this age may change depending on the legal regulations at each time.
  • We have, are and will always apply additional, appropriate protective measures to help ensure the safety of children's Personal Data on the principle of protecting children's rights and in the best interests of children.
  • Before processing children's Data, we need the consent of the child if the child is 7 years of age or older, and has the consent of the parent or legal guardian as required by law.
  • We will take appropriate steps, as required by law, to verify the age of a child before processing any Personal Data. You should understand that if you provide us with Personal Data about a child, you must demonstrate that you are the child's parent or legal guardian or have the consent and authority of the child's parent or legal guardian before providing it.
  • We will stop Processing Data and may delete or destroy Personal Data of children in necessary cases to protect the rights and legitimate interests of children in accordance with legal regulations as well as in accordance with our business criteria, for example (i) when children or their parents or guardians withdraw their consent to the Processing of children's Data or (ii) upon request of competent authorities.
  • In the event that Personal Data of a child is disclosed to us by you in violation of the above provisions which we could not have known and/or verified at the time you provided it, you hereby consent to the Processing of the child's Data and accept, agree to be bound by this Policy and be solely responsible for any issues arising in relation to the Personal Data of that child. We will not be responsible for any unauthorized use of any products/services (provided by us) by you and related persons in violation of the provisions of this Policy.
  • A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer and can only be read by a web server in the domain that issued the cookie to you.
  • We use "cookies" to help personalize and maximize the efficiency of your online time when visiting the Fitflop.vn website. without having to re-register existing information.
  • You can accept or decline cookies. Most browsers automatically accept cookies, but you can change your browser settings to decline all cookies if you prefer. However, if you choose to decline cookies, it may hinder and negatively affect some services and features on the website/app that depend on cookies.
  • We may review, modify or update this Policy automatically on the Fitflop.vn website. in our sole discretion from time to time, to ensure that updates are consistent with our business operations and comply with changes in legal regulations. If such changes are material, we will provide a more prominent notice (by means of a general notice published on the Fitflop.vn website or to the email address you provide).
  • You agree that it is your responsibility to review this Policy regularly to stay informed of our Processing of your Data and therefore, your continued use of the Fitflop.vn website. or use of the products/services provided by us following any amendments to this Policy shall constitute your agreement to this Policy and all amendments (if any) and the Processing of your Data in accordance with this Policy and all amendments (if any).

If you have any questions, complaints or feedback about how we Process your Data or you wish to exercise any of the rights as mentioned in the Policy, please contact us using the contact details below:

Personal Data Protection Department

  • Mailing address: 163 Phan Dang Luu, Ward 01, Phu Nhuan District, Ho Chi Minh City, Vietnam

  • Email address: cskh.fitflop@vn.centralretail.com

  • Hotline: 1900 636 401


CONSENT

  • Please read this policy carefully and ensure that you have read, understood the entire content of the Policy and agree to allow us to Process Your Data as prescribed in this Policy.
  • If you do not agree with any content in the Policy, please do not continue to access the website or provide/send Personal Data to Us. You have the right to send your feedback, complaints, and questions in the section “CONTACT US” to be answered.