Policy

GENERAL EXCHANGE POLICY
DELIVERY TIME: 15 DAYS from the date the customer receives the product
CONDITION

  • Only applies to full price items.

  • Each product can only be exchanged ONE TIME.

  • Product has not been used, washed or has a strange smell

  • Product with intact labels and box (if any)

  • Goods are not damaged during storage or transportation by the customer.

  • Product comes with original invoice

  • For subjective errors of customers (wrong size, unsatisfactory design, etc.), the seller will support the collection fee, the customer will pay the new order delivery fee.

EXCHANGE POLICY
(For products with manufacturer's defects)
DELIVERY TIME: 15 DAYS from the date the customer receives the product
CONDITION

  • Only applies to full price items and items discounted below 20%

  • Each product can only be exchanged ONE TIME.

  • Product has not been used, washed or has a strange smell

  • Product with intact labels and box (if any)

  • Goods are not damaged during storage or transportation by the customer.

  • Product comes with original invoice

  • For defective products due to manufacturer, the Seller will support the 2-way shipping cost for the customer.

ESTIMATED ONE-WAY SHIPPING COST

  • HCM inner city area: <=55K/way

  • Hanoi inner city area: 60-80K/way

  • Hanoi suburbs and 28 northern provinces: 75-99K/way

  • Central region 14 provinces: 70-95K/way

  • Southern region 21 provinces: 40-55K/way

*** Actual shipping charges may vary and Customer Service will update customers.

WARRANTY POLICY

  • Currently, FitFlop DOES NOT APPLY a warranty policy for products purchased at the FitFlop Website.

*** Note: FitFlop only supports exchange, not return and refund

SUPPORT CHANNELS

Please contact customer service for instructions in one of the following ways:

  • Call center: 1900 63 64 01 (from 09:00 to 18:00 all days of the week)

  • E-mail:  cskh.fitflop@vn.centralretail.com