HAPPY VIETNAM NATIONAL DAY 2/9

Notice of Holiday Schedule & Delivery


Fitflop Online would like to respectfully inform our valued customers about the operation and order processing schedule during the Vietnam National Day holiday as follows:


National Day Holiday Schedule

Starting from Monday, September 1, 2025, Fitflop will temporarily suspend order processing (packing, handover to shipping partners, return/exchange support, etc.) and will resume operations on Wednesday, September 3, 2025.

Delivery Schedule During the Holiday

During the holiday, you can still place orders as usual on our website www.fitflop.vn. However, delivery times and Customer Service operations will be adjusted as follows:

Return & Exchange Policy During the Holiday

The return/exchange period is calculated based on product category from the date you receive the order, excluding Fitflop Vietnam’s official holiday period.

Product Type Full-priced items Promotional items
Return/Exchange Period 30 days 15 days


See details of our Return & Exchange Policy here.

Notes:

- The valid return/exchange period is counted from the date you receive your order (based on the postmark) until the time you submit your request via Fitflop’s official channels: Email / Facebook / Hotline. The time required for Fitflop to process your request is not included.

- All return/exchange requests submitted during the holiday will be processed starting from September 3, 2025.

Customer Support

For any questions or assistance, please contact Fitflop Online through:

  • Hotline: 1900 63 64 01 (from 09:00 to 18:00, daily)

  • Email: cskh.fitflop@vn.centralretail.com

The Customer Service hotline will be closed from 18:00, August 31 – September 2, 2025, and will resume normal operation on September 3, 2025.

We wish you and your family a joyful and meaningful National Day holiday!